Product Implementation

Artha Shastra provides implementation services to BPO providers to develop products and solutions in accordance with their productization strategy.

Market Development

Artha Shastra's consultants bring with them extensive experience in various facets of banking and a keen understanding of BPO operations. We use our expertise in the banking and BPO domains to address key concerns of banks and BPO providers negotiating off-shoring partnerships. We provide the right context to service providers to understand the requirements of banks, study their operating model, and respond to Requests for Proposals (RFPs) more effectively. We create presentations and demos on behalf of the BPO provider and represent them in crucial discussions with the client to help them clinch the deal.

Once the deal is finalized, we also participate in discussions between the bank and the BPO provider during the discovery phase to identify the requirements of both parties and define the scope of the off-shoring engagement using the Artha Shastra Framework.

Scope Expansion of Existing Engagements

Artha Shastra believes that one of the most profitable means of increasing revenues is to improve engagements with existing and captive clients. In accordance, we help BPO providers build on their existing relationships and explore means of expanding the scope of their current offerings to clients. We help identify the next set of adjacent processes that can be off-shored to the BPO provider, identify gaps in current offerings, and recommend productization of activities to improve efficiency and increase profitability.