Adding value to a large banking customer relationship at MPhasis BPO

MPhasis BPO engaged Artha Shastra to review a key banking customer relationship and propose ways to add value. Artha Shastra spent two weeks on this consulting assignment and proposed a new mortgage outsourcing solution that offered 20% savings in cost to the customer bank over and above the wage differential from outsourcing. Hear the story from Milind Godbole, then COO, MPhasis BPO.