In addition to consulting and product development, Artha Shastra works with BPO providers to develop BPO thought leadership. We train BPO personnel on how to develop world class products and solutions that are in line with the changing global off shoring environment. We train providers to use their vast experience in the field of off shoring and outsourcing to lead the way rather than be led by arbitrary requirements of people with limited knowledge of off shoring.

Artha Shastra training programs are normally two-day or three-day workshops designed for 10-20 member competing teams. The industry agnostic methodology uses a mix of theory, real life experiences and simulated real-life cases.

List of current Artha Shastra training programs:

Discovery & Due Diligence (2-Day Training Program for BPOs)

An effective discovery/due diligence exercise is essential to create a winning solution. But because service providers and service buyers do not often understand each other’s needs and capabilities, the right question are not asked and the right answers are not provided. These results in many hours and dollars spent on information that is of little use to either the buyer or the supplier. Result? The proposed solution is short on detail and short on quality and results in a lost prospect or customer.

Artha Shastra can help you skill your team. Competing teams will be taught the details and components of a comprehensive discovery exercise and how to translate it into a business case. Whether you are a call center seeking to grow into the transaction BPO space or a full service BPO firm looking to differentiate your offering, this workshop can help you build a better solution.
Download the brochure for course and contact details.

Sell Solutions, Not Capability (3-Day Training Program for BPOs)

The traditional BPO approach to designing a solution is broken. Notice how many of our responses to client queries are hopelessly generic? We say "we are flexible and can learn" when clients want specifics. We say "we use 6-sigma to improve processes" but can't identify or quantify how. Our RFP responses sometimes have 2 pages on client requirements and 60 pages on quality, recruitment, security, and BCP. At a time when clients are looking for faster ROI on their outsourcing, these generic responses result in low conversions and commodity pricing.

Artha Shastra helps you differentiate your solution by re-skilling your team to think solutions. Our approach is centered on our industry agnostic framework that squarely addresses the core client question: what’s in it for me? Teams are taught to build an integrated solution and present it to a panel of real buyers. Whether you are a CRM moving to BPO, or a BPO looking to differentiate, this workshop is for you.
Download the brochure for course and contact details.

Plan & Build Product Offerings (2-Day Training Program for BPOs)

Many BPOs look for ‘solutions’, ‘products’ and ‘platforms’ without a clear definition of what these are. Others want to enter a new area without a clear understanding of what it takes to do so. Without focus and a clear roadmap, these investments will fail. To succeed, the proposed solutions must be based on individual firms’ capabilities and market access. Providers must learn how to prioritize opportunities and what degree of ‘productization’ to strive for. This program helps firms to answer these questions.

Participants will be taken through a detailed product portfolio mapping and planning exercise relevant to the company’s area of interest and a roadmap to implement. Whether you are a call center seeking to grow into the transaction BPO space or a full service BPO firm looking to differentiate your offering, this workshop will help you win.
Download the brochure for course and contact details.