BPOs must rethink past strategies if they are to offer meaningful solutions to banks and stay profitable at the same time. The initial days of banking offshoring saw banks investing significant resources in terms of money, people, and experience. BPO providers then only needed to develop capabilities to replicate processes on a large scale.

That is no longer true. Today, BPOs are expected to think well beyond providing generic capabilities. Smaller banks, in particular, cannot afford long learning times with expensive strategies like off-shoring, and look to BPO service providers to draw from their experience and provide solutions that address their key concerns.

Artha Shastra helps BPOs in three ways:

• We help BPOs develop new products and services.
• We train BPO staff to ramp up their skills and understanding of banking,
• We help BPOs manage specific activities and programs on an outsourced product manager or manager and mentor basis

Product development

Training

Management of associated activities